Web Chat Representative - Remote Work

Updated: March 18, 2024 11:59 AM GMT

Full-time and Part-time Job in Davao City, Davao Region

San Miguel Corporation

Davao City, Davao del Sur

Job Description : San Miguel Corporation is seeking a motivated and driven Web Chat Representative to join our team on a part-time basis.

This position will allow you to work remotely from Davao City, Davao, PH, providing support to our customers through chat communication.

As a Web Chat Representative, you will be responsible for addressing customer inquiries, resolving issues, and providing exceptional customer service to ensure customer satisfaction and retention.

Responsibilities : - Respond to customer inquiries and provide support through web chat communication- Resolve customer issues in a professional and timely manner- Utilize negotiation skills to handle customer complaints and find satisfactory solutions- Collaborate with team members to escalate complex issues and follow up on resolutions- Monitor and maintain chat conversations to uphold service standards- Meet and exceed performance targets and metrics set by the company- Assist in project management tasks as... More Detail