Planning & Operation Customer Service Support Officer

Zain Iraq

Baghdad

Zain Iraq Is Actively recruiting to hire Planning & Operation Customer Service Support Officers who are responsible for undertaking basic and routine activities under close supervision and guidance to ensure support is provided to Zain IQ and call centers and agents. Activities include gathering data for performance monitoring, following up on workforce management rules and keeping track of data and data analysis, and provisioning information related to knowledge management. The jobs are also responsible for supporting the quality assurance checks on calls received by call center agents and providing data as required for the generation of reports. More Detail

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