Reservations Agent

Marriott Cancun Collection

Cancún, Quintana Roo

Be part of the opening of the first Marriott All-Inclusive in the world!

Looking for an optimist person and hospitality lover who wants to be part of our multiproperty team. The activities you would perform are:

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

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