Service Advisor

Updated: March 16, 2024 11:17 PM GMT

Royal Enfield Showroom - Barak Enterprises LLP

Malappuram, Kerala

Service Advisor Job Opening in Malappuram, Kerala
Job Description: Service Advisor in Malappuram

Position Title: Service Advisor
Location: Malappuram, Kerala, India

Job Summary:
As a Service Advisor in Malappuram, you will be the primary point of contact for customers bringing their vehicles (two-wheelers or automobiles) for service and maintenance. Your role will involve assessing customers service needs, coordinating with the service team, and ensuring timely and efficient service delivery to achieve customer satisfaction and retention.

Key Responsibilities:

Greet customers warmly as they arrive at the service center, providing a friendly and professional welcome.
Listen to customers concerns, questions, and service requirements attentively, demonstrating empathy and understanding.
Conduct initial inspections of vehicles with customers to assess service needs, identifying issues, and documenting relevant information.
Provide accurate estimates for service and repair costs... More Detail