Customer Experience Analyst

Updated: March 16, 2024 10:39 PM GMT

Full-time Job in Lekki, Lagos

500chow

Lekki

About the Role

As a Customer Experience Analyst in the Hospitality industry, your primary responsibility is to analyze and enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand. You will utilize data and customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction

Job description
• Regularly monitor and respond to customer reviews and inquiries across various platforms.
• Collect and analyze customer data, including feedback, surveys, and behavioral patterns.
• Utilize analytics tools to identify trends, areas of concern, and opportunities for improvement.
• Generate reports and insights to share with relevant stakeholders.
• Identify pain points in the customer journey and propose process improvements.
• Collaborate with cross-functional teams to implement changes that enhance the... More Detail