Customer Support Manager

Airbus

Lanseria

Job Description:

· Responsible for after Sale Support and Customer Satisfaction (run customer satisfaction Surveys)

· Responsible for rendering an efficient service to customer requests and respond to all customer queries within a reasonable time.

· Responsible for all customer quotations (repairs, spares, overhaul, standard exchange, Technical Assistance, CAMO). Achieve annual OP revenue target.

· Contract Execution and strict follow up.

· Sell Spares and lead order until delivery to the customer.

· Ensure growth in Support & Services (S&S) business within the allocated customer base, including minor inspections, retrofits, upgrades capture at AZA base.

· Regular information toward the customer of any S&S product updates.

· Promotion of Safety Enhancers.

· Monitor Turnover results and margins, AOG, Customer complaints and Action Plan resolutions. Limit overdues.

· Responsible for Marketing AZA customer support services within Customer population.

· Build a solid network... More Detail

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