Customer experience Executive

Updated: March 16, 2024 03:28 AM GMT

Full-time Job in Mwanza, Mwanza Region

Kyosk Digital Services

Mwanza

Role Profile
The incumbent of this role will be responsible for the performance and coordination of the Inbound Customer experience Executive. He/she will interface with cross-functional teams and systems to perform various functions, including external team management, quality assurance, customer acquisition and retention, and overall good customer experience.

The role holder will be responsible for designing and implementing customer retention strategies to increase loyalty and retention. The role will be responsible for collecting, collating, analyzing and presenting all data sets required for robust customer Retention. Design and implement campaign models, formats, and processes that will showcase the effectiveness of defined customer campaigns.
Drive service improvement, customer loyalty and retention, digital channel uptake and customer utilization with the objective of reduced cost to serve and increase our customer base.

Key Responsibilities:

Strategy:
Actively engage and... More Detail