Oracle ERP Operations Specialist

TalentHawk

Jenbach

• Manage operational support tickets to maintain SLA and backlog
• Drive review calls with various support teams
• Drive Oracle service request resolutions and metrics
• Make sure support teams collaborate and follow our processes
• Drive improvements and simplification for a better support
• Manage change control board for controlling ERP changes
• Support ERP audits and focus on some assigned operational projects
• Align on customer needs and work on continuous improvements

Your Profile:
• Bachelor's degree in Computer Science or Engineering
• Knowledge on SQL/Database, Data flow management / Architecture
• ITIL Knowledge, high appreciated ServiceNow tool
• Experience with an ERP system, process and support procedures
• Experience in managing and dealing with vendors and offshore resources
• Ability to understand business flows and processes
• Excellent interpersonal and teamwork skills as well as customer service skills and orientation
• Ability to work in a fast pace and... More Detail

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