Customer Experience Executive

Updated: March 15, 2024 09:34 PM GMT

University of Fort Hare

Randburg

South Africa - Gauteng , Johannesburg - North (Sandton / Midrand / Diepsloot)

R160 000 - R180 000

Our client in the Automotive industry is looking for a Customer Executive to ensure optimal customer service to a client on completion of a sale for preparation of the car to be purchased and collected

Key requirement
• Relevant qualifications
• Valid driver's license
• At least2 years of experience in a customer interfacing role
• MS Office suite
Key responsibilities
• Monitor all customer care communication on WhatsApp group's to ensure that you are fully aware of deliverables and expectations
• Effective communication in ensuring that all requests to customer care are replied to in a timely manner with feedback in terms of next steps
• Arrange the drivers for pickups-public transport clients coming form outside destinations
• Advise the client on the customer service survey process
• Open file and accurately complete FICA administration and insurance
• Daily reports: Natis... More Detail