Customer Service Representative

Updated: March 15, 2024 09:19 AM GMT

Full-time Job in Lagos

Heron Staffing

Lagos

Job Title: Customer Service Representative Based in Lagos, Nigeria

Company Overview: Apex Talent Solutions specializes in providing outsourcing solutions to American companies seeking to enhance their customer service operations in Lagos, Nigeria.

Job Description: As a Customer Service Representative, you will be responsible for representing our client's brand and providing exceptional customer service to their valued clientele. You will serve as the first point of contact for customers, addressing inquiries, resolving issues, and ensuring customer satisfaction.

Key Responsibilities: Responding to Customer Inquiries: Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.

Issue Resolution: Identify customer needs and concerns, troubleshoot problems, and provide appropriate solutions or escalate issues to higher levels of support when necessary.

Product Knowledge: Maintain a comprehensive understanding of our client's products or services... More Detail