Customer Service Officer
Updated: March 15, 2024 05:56 AM GMT
BASF Environmental Catalyst and Metal Solutions
Chengalpattu, Tamil NaduObjectives of the Position
To Service the customers. Order management vis-à-vis order-to-cash tasks and processes, fostering a culture of customer focus.
Main Tasks
• Perform the order-to-cash tasks and processes, fostering a culture of customer focus on the team
• Perform sales and delivery order management tasks, e.g. sales order creation and processing changes, follow-up on blocked orders, and L/C (letter of credit) handling.
• Contribute to development of customer relationships through proactive customer communication related to order management, e.g. product availability, prices, order status, and delivery tracking.
• Support demand planning by collection of N+4 forecast information and get it updated into IBP tool.
• Support credit management, invoicing, and A/R (accounts receivables) management, e.g. monthly closing, invoice corrections, handling invoice discrepancies, and manual invoicing.
• Report and manage customer complaints via NCM (non-conformance management) system... More Detail
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