Técnico de Soporte

Updated: March 15, 2024 01:54 AM GMT

Full-time Job in Empalme, Sonora

Ymex MFG

Empalme, Sonora

General Summary:
Duties and Responsibilities:

- Monitor and respond quickly to incoming requests related to IT issues
- Perform tasks using good communication skills with the ability to work with users diplomatically and skillfully
- Maintain an update knowledge base articles
- Perform patching, upgrades, administration, and software installs with elevated rights
- Other duties and responsibilities as assigned by Manager

Knowledge, Skills, and Experience:

- Proven experience as a help desk technician
- Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
- Active directory and Office 365 experience preferred
- Ability to deploy, configure, and support operating systems on desktop and mobile
- Understanding and appreciation for information security within systems and user devices.
- Ability to diagnose and resolve technical issues
- Strong drive to provide excellent customer service and experience, with an awareness... More Detail