Customer Support Executive

Beacon Group

Navsari, Gujarat

• Collating all enquires in all media.
• Digital Media
• Facebook
• Instagram
• WhatsApp
• Own Website
• India Mart
• Emails
• Print Media
• Brochure

ii) Flyer

iii) Product packages (Currently reception number is there. BeaContact Number need to be updated)

iv) Medical Buyer
• Toll-free

Enquiries coming to toll free to be transferred to Beacontact

Enquiries coming to reception as well as any number in HO
• One-point contact for all Product enquires (Related to Sales for all group companies)
• Maintain the list of latest equipment for discussing to the customers.
• Discuss with Digital marketing executive and decide which equipment model to be promoted on each segment.
• No discussion on commercial or technical aspects of products until permitted
• First communication to enquiry directly- By call and mail
• Validation of enquiry from interaction with customer and other sources
• Uploading genuine enquiry to CRM of the concerned FLSP/BM
• If any lead is already in CRM, check the... More Detail

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