Software Support Engineer

Swisslog

Maranello, Province of Modena

As a Software Support Engineer, you provide technical consulence (analysis, enhancements and software support) to customers within the scope of their individual contracts for the Swisslog Warehouse Management System (WMS) products.

In this role, you will be responsible for implementing existing customer extension and modernization projects.

Responsibilities
• You ensure that all the activities defined within support contracts are executed
• You identify possible optimizations regarding the work method and organization proposing alternative solutions in order to improve organizational flow and delivered quality within the team
• You identify and analyze recurrent customer’s site problems, executing or coordinating the fix development or new functionalities in order to solve the anomalous situations
• You take ownership of a defined change order, including assessment, design, development, testing (inhouse and onsite), documentation and delivery
• By using our ticketing service, you... More Detail

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