Customer Support For Nms
Updated: March 11, 2024 08:17 PM GMT
Full-time Job in Sale, Rabat-Sale-Kenitra
Alcatel-Lucent
SaléCustomer support for NMS
Sale, Morocco, Morocco (
New
Customer Services (
NI Network Infrastructure
FR9 Requisition #
Apply for Job Share this Job Sign Up for Job Alerts
Job Title
NFM-T/OMS gTAC Engineer
The primary objective of gTAC is to provide 24x7x365 technical support for NMS (Network Management System) products including 1350OMS and NFM-T.
It is requested to:
· Troubleshoot, diagnose, and suggest/perform corrective or preventative maintenance actions on problems reported by customers. Escalate to subsequent support level as needed. Use and provide appropriate CARES and outage documentation, contribute to/review upgrade guides and other procedural documentation
· Create and maintain customer relationships on a day-to-day basis. Maintain high level of customer satisfaction by providing services fully compliant with the contractual SLAs
· Act as "Outage Manager" by identifying the impact of the outages and changes made to the customer network. Ensure outage situations... More Detail
Similar Jobs
Companies Hiring in Sale, Rabat-Sale-Kenitra
Marriott
sales-uplift
ACCOR, Accor Hotels
Linkopus consulting
Lear
AXA Group Operations
NOVARES
AXA
Azeus Systems Limited
Dyar Al Madina
Keycafe
Mekonomen Sverige
ALTEN DELIVERY CENTER
Adidas Group
Telus International AI Data Solutions
BROADWAY INSTITUTE
Alcatel-Lucent
Teleperformance
Lear
TCrew
New Jobs Posted in Sale, Rabat-Sale-Kenitra
Latest Jobs in Sale, Rabat-Sale-Kenitra
-
Product Marketing and Communications Manager
DXC Technology Morocco -
Business Development Manager
Digimind - an Onclusive company -
Commercial B2C
Educastream -
Conseillers commerciaux (secteur de la banque) – salé - Centre d'appel (Salé)
Concentrix -
Email Campaigns Manager
Project Growth -
Chargé(es) de clientèle technique en réception d’appels - Rabat
Cnexia -
Director of Finance
Hilton -
Account Manager - Rabat
Hilti Maroc -
Manager - Platinion Casablanca
Boston Consulting Group -
Director of Business Development
Project Growth