Specialist - Managed Services Operations. Technology Information

MTN EXTERNAL CAREER SITE

Mthatha

Mission/ Core purpose of the Job

The Specialist: Managed Services Operations will be responsible to:

Ensure that all active and passive components of the BTS sites in the region are maintained effectively and according to relevant procedures and standards as per the SLA with the vendors and ensure awareness and adherence to MTNSA’s agreed SLA’s

Plays an active role in managing the relationship with the vendor and ensure the vendor adhere to governance and SLA (as per the vendor contract and MTNSA SLA’s)

Ensure the best solutions are implemented to improve network performance

Job Outcomes / Results

Manage and govern existing MS/Tower Company vendors

Ensure vendors adhere to contracted and MTNSA outlined SLA/Turnaround times

Ensure quality concerns are addressed and minimize

Provide feedback/updates/status reports on faults and issues

Key Activities & Responsibilities

Managed Service Operations
• Team leadership in the technical operations environment to manage the... More Detail

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