EUC L1 Support Engineer

DeRisk Technologies

Guntramsdorf

DeRisk Technologies is seeking a motivated and skilled EUC L1 Support Engineer to join our team. The ideal candidate will be responsible for managing desktop devices (hardware, software, and connectivity) incidents through to resolution. They will also manage IMAC and desk-side support services, as well as provide support for complex and soft break-fix services for laptops and desktops.

In this role, you will be responsible for providing standard and approved hardware and software support and maintenance on desktop devices for their entire lifecycle. This includes the remote management of desktop devices using appropriate tools. You will also analyze service desk calls for desktop devices and incident data to identify and advise customers of any potential user training requirements and automation.

Responsibilities:
• The Onsite field Support Engineer is Responsible for fulfilling Incidents/Service Requests tickets assigned to a site support group
• 2nd level technical focal point... More Detail

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