Cross Technology Managed Services Engineer (L1)

Updated: March 10, 2024 04:31 AM GMT

NTT America Solutions, Inc.

Pretoria

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The Managed Services Cross Technology Engineer (L1) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution. Their primary objective is to ensure zero missed service level agreement conditions. The Managed Services Cross Technology Engineer (L1) focuses on first-line support for standard and low complexity incidents and service requests. This role focusses across two or more technology domains.
This role may also contribute to / support on project work as and when required.
Working at NTT
Key Roles and Responsibilities:
- Monitors client infrastructure and solutions
- Identifies problems and errors prior to or when they occur
- Routinely identifies common incidents and opportunities for avoidance as well as general... More Detail