Manager, Interactive Voice Response (IVR)

Updated: March 09, 2024 07:31 PM GMT

Full-time Job in Arcadia, Louisiana

Entergy

Arcadia, LA

Manager, Interactive Voice Response (IVR)

Date: Feb 20, 2024

Location: The Woodlands, Texas, United States

Company: Entergy

Posting End Date:

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This is a hybrid-based position and can be located in Entergy's Service Territory (Texas, Louisiana, Arkansas, or Mississippi). Relocation assistance may be offered for candidates.

Job Summary/Purpose

Internally classified as "Mrg, IVR Digital Product Owner," The Manager, Interactive Voice Response will be responsible for developing the vision and strategy of our Interactive Voice Response solution in support of Entergy’s contact center transformation. The successful candidate will have direct oversight for the end-to-end delivery of this platform, optimizing for call containment. This individual will also work very closely with cross-functional teams across Entergy’s operating companies to understand the innovation, or system improvements, needed to reach our... More Detail