Experienced Client Success Advisor

IQVIA

Antwerp, Belgium

Our Mission
Partner and innovate to drive healthcare forward!

Team Objective
Become a trusted partner with our clients and with different IQVIA departments.

Position Purpose:

Support clients daily by delivering the required data in several formats and advise clients on how to use it.

Provide guidance and support to clients as an expert on REDPHARMA and IQVIA products and services.

Principle Accountabilities
• First point of contact for the client: build relationship, answer all relevant questions or refer to other departments, give training on our products & services;
• Monitor performance against existing service agreements and ensure client’s obligations are met;
• Review and analyse client requirements or problems and assist in the development of proposals of cost-effective solutions that ensure profitability and high client satisfaction;
• May design, structure and deliver client reports and presentations that are answering further needs of the audience;
• Partner with the... More Detail

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