Operations Manager

Updated: March 08, 2024 08:09 PM GMT

Full-time Job in Nuwara Eliya, Central Province

Teabush Hotel

Nuwara Eliya, Sri Lanka

Company Description

Tea Bush Hotel is a charming boutique hotel nestled in the heart of Nuwara Eliya, Sri Lanka, often referred to as the "Little England" of the island. Our hotel, originally the planter's granite bungalow named "Shelborne" dating back to the 1800s, captures the essence of a bygone era while providing modern comfort and hospitality with 10 cozy and comfortable rooms.

In this role, you will be:

· Guest Services - Oversee and maintain high standards of customer service, ensuring guests have a positive and memorable experience and Address guest concerns or issues promptly and professionally, striving for resolution and guest satisfaction

· Staff Management - Recruit, train, and supervise staff members, ensuring a high level of competency and professionalism

· Operational Efficiency - Monitor and enhance operational processes to improve efficiency and productivity

· Financial Management - Work closely with the finance department to manage budgets and control... More Detail