Team Leader Contact Center

Updated: March 08, 2024 08:03 AM GMT

Full-time Job in Tegal, Central Java

Transcosmos Indonesia PT

Tegal, Tegal City, Central Java, Indonesia

Directly responsible for Agent Development.
- Manages and develops a team of assigned agents to meet and exceed performance, quality, end-user satisfaction, client satisfaction and any other relevant key operational metrics by providing them guidance, support and education.
- Review team and agent performance qulity metrics on a regular basis within shift to
- Bachelor Degree / Diploma in any discipline.
- Significant experience in a complex fast paced environment.
- Strategic thinker with strong analytical and creative problem-solving skills.
- Passion for ensuring an excellent user experience.
- Having experience managing team (preferable having a job experience as team leader call center).
- Have good leadership skills and motivation skills.
- Able to create an environment oriented to trust, open communication, creative thinking and cohesive team effort.
- Able to coach and help develop team members.
- With good oral and written communication skills.
- Able to speak Englis
- Able... More Detail