Customer Success Manager - French or German Speaker

Updated: March 08, 2024 07:10 AM GMT

Contractor Job in Charlottenlund, Capital Region of Denmark

Moody's Corporation

Copenhagen, Denmark

Role/Responsibilities
The internal title for this role is Assistant Director – Sales Rep. This role is responsible for working with other sales colleagues and other internal stakeholders to drive the client strategies, mapping the customer journey to achieve their desired outcomes with our solutions and improving the overall customer experience. Additionally, the role requires the continuous assessment of client health and providing clients with strategic guidance and product overviews.
• Meet or exceed activity based KPIs which align with the company’s vision and objectives.
• Work with sales colleagues and other internal stakeholders to drive the customer journey from beginning to end by establishing client objectives, strategizing effectively with the client and adding value through a white glove service
• Drive the retention of strategic clients within assigned segments.
• Build relationships across a book of strategic clients to achieve desired outcomes.
• Partner with Solution... More Detail