Credit Associate

Updated: March 08, 2024 04:11 AM GMT

SunPower Corporation

Binan, Laguna, Philippines

SUMMARY OF ROLE

This position will support the management of account delinquencies for SunPower Capital.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Take inbound calls and make outbound calls as scheduled or necessary to SunPower customers – homeowners, authorized parties, and Home Builders
• Resolve individual debtor situations involving delinquencies and fees disputes
• Utilize email communication as necessary in addressing account delinquencies
• Set customer’s expectations around payment options or payment plans to cure the accounts
• Advertise ACH or automatic debit enrollment to all accounts that use other payment methods
• Ensures compliance with all federal and state Fair Debt and Collection laws
• Perform other responsibilities as assigned by Supervisor

RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
• Graduate of 4-year course
• With at least 2 to 3 years experience in a Customer inter-facing environment (e.g. BPO, mainstream call center)
• Ability to manage complex... More Detail