Senior Operations Manager

Updated: March 07, 2024 08:27 AM GMT

Full-time Job in La Lucia, KwaZulu-Natal

Recharger

uMhlanga, South Africa

Introduction

Recharger is a leading, national metering company based in La Lucia, Durban, KwaZulu Natal. Recharger is proud to have been voted the best prepaid electricity meter supplier in SA for the fourth year running. Recharger prides itself by offering clients 24/7 vending of electricity coupons, 365 days call centre support and being the leading vending network in South Africa. As a market leader in the industry, Recharger is looking to bring in talent to further enhance its growth and operational capabilities through a Contact Centre Senior Operations Manager.

Duties & Responsibilities
• The successful candidate will be responsible for owning the complete contact centre value chain. The incumbent will ensure that all customer engagements are dealt with professionally and timeously.
• The successful candidate must have strong interpersonal skills in a business environment to deal with our multiple functional teams in a rapidly scaling Customer Support Centre.
• Achieve all... More Detail