Senior BPO Manager

Updated: March 07, 2024 08:23 AM GMT

Full-time Job in Wellington, Western Cape

Merand Recruitment

Wellington, South Africa

Our client requires a Senior BPO Manager who is passionate about delivering exceptional customer service, and has a strong background in the insurance industry.

Responsibilities

In this role, you will oversee all functions and controls for existing and new BPO business implementations, focusing on fostering positive relationships with key customers and driving business development. Main Responsibilities:
• Customer Communication: Build and maintain constructive relationships with existing and new BPO customers, contributing to customer relationship development.
• Solution-Oriented Approach: Provide solutions that enhance customer experience while ensuring internal efficiency.
• Quality Assurance: Oversee productivity, quality, and controls to ensure SLAs are met, ensuring maximum customer satisfaction.
• Staff Coordination: Coordinate staff availability and language requirements across different platforms.
• New Customer Onboarding: Participate in onboarding new customers and serve... More Detail