Customer Service Specialist

Smappee

Kortrijk, Belgium

Smappee is a purpose-driven company. At the core of everything we do, we aim to facilitate energy efficiency in an innovative, easy, and fun way. We have an offering in electric vehicle charging and energy management. We have an international scope and are a (very) fast-growing team.

We are looking for an Order Fulfillment Coordinator to join our team. In this role, you will be responsible for managing the end-to-end order fulfillment process to ensure customer satisfaction and on-time delivery of products. Being part of our Supply Chain Team and a driving factor behind our Sales Team, you will collaborate across departments, break barriers, and be the go-to person for your colleagues as well as our key partners and customers.

Responsibilities
• Own the weekly planning and streamline order transport for impeccable logistics.
• Excel in using the ERP system to efficiently handle customer orders and ensure on-time delivery in an organized manner.
• Process returns and replacements for... More Detail

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