Manager Workforce | Strat Partner (Hybrid Setup)

Ibex Philippines

Parañaque, Metro Manila, Philippines

EDUCATION/EXPERIENCE:
• Bachelor’s Degree in Mathematics or related field or equivalent experience, and
• 10+ years of Workforce Management experience
• 5+ years of Supervisory/ Management experience
• Multi-site and Multi-skill call center experience is a must and non-negotiable.
• Previous large (~2500 seat) call center experience
• Working knowledge of Blue Pumpkin, IEX, Aspect or other scheduling software
• Forecasting, Scheduling and Intraday management experience
• BPO experience in Workforce Management, Operations or Client Services, preferred.

QUALIFICATIONS/SKILLS:
• Ability to support the Mission and Core Values of IBEX Global Solutions.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Must possess very strong analytical skills.
• Must possess an in-depth understanding of call center metrics and mathematics
• Ability to successfully interact with internal Operations and clients from VP level to associates
• Experienced and effective in... More Detail

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