Service Administrator

Home Support North Charitable Trust

Whangārei, New Zealand

The Role

Service Administrator – Full Time and Part time positions available.

This role is all about administration of the services we provide to clients at home and in the community. The role is pivotal in ensuring the linkages between our Clients and their Support Workers. This involves managing the work rosters / daily schedules of our Support Workers to ensure Clients always have support as allocated.

To achieve this, you will make lots of phone calls to both Support Workers and Clients, communicating changes, juggling rosters, allocating jobs and problem solving. We use CareCall, a Client Management System that simplifies the scheduling process.

An example of a task associated with this role, will be to find a replacement Support Worker for a client when their normal rostered Support Worker is on leave.

It is very rewarding work, but it is a very busy role with time-critical components. The pressure will be on at times, but you will be part of a team of Service... More Detail

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