Client Care Specialist

Updated: March 06, 2024 04:06 AM GMT

Nanushka

Budapest, Hungary

Purpose of the role:

This role leads customer care and services.

This role should develop strong relationships with Nanushka’s clients and customers. CC Specialists answer customer questions, help resolve problems and make suggestions regarding the purchase of additional products and services to enhance their role.

If you are ready to develop your customer care skills then this role is for you!

Responsibilities:
• Provide high-quality customer service based on the standards of a contemporary luxury fashion brand (e.: Inform customers of sales and promotions)
• Answer questions related to our products and services, handle and process any requests from our customers with the aim of a first-time resolution
• Your ultimate goal will be to ensure customer satisfaction
• Clienteling: Driving sales and retention of our top online customers. Nurturing customer relationships and developing new customer relationships. Understanding how these customers want to engage with Nanushka (by phone... More Detail