Support Specialist

Edurio

Riga, Latvia

Edurio is on its way to improve education quality globally and we’re looking for great people to help us grow rapidly! Edurio works with over 2000 schools in the United Kingdom and Latvia. We collaborate with leading academics and Ministries of Education to improve the quality of education across schools. Our product helps school management make better decisions by delivering tools to effectively gather feedback and visualise data.

We’re looking for a Support Specialist to answer customer questions and concerns, collect their feedback and help us further build an exceptional product.

Your responsibilities
• Consulting users through online chat, email and phone in English and Latvian.
• Working with school datasets in Excel to prepare their customised survey experience and managing technical survey implementation.
• Providing solutions to user issues both independently and in cooperation with other team members.
• Prioritising support requests and providing necessary information to... More Detail

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