Customer Service Representative - Naga

Quantrics Enterprises, Inc

Naga, Camarines Sur, Philippines

You will : - Provide outstanding customer service and support by resolving telephone inquiries from customers- Enhance customer relationships and contribute to building customer loyalty through the delivery of accurate and timely information- Responsible for navigating computer systems to track calls, gather information and effectively resolving the issues or queries which caused the customer to contact us- Account review prior to making outbound calls to fully understand the customer's situation and gather data and document proper systems per customer requirements- Responsible for best-demonstrated practices for productivity enhancements- Other duties as assigned What we're looking for : - Outstanding spoken English skills are a critical requirement of the role- Ability to work in a fast paced atmosphere, highly organized and detailed with the ability to keep composure when handling many tasks at once- Consistently demonstrates the ability to meet or exceed individual goals and... More Detail

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