Technical Support Specialist

Updated: March 02, 2024 04:07 PM GMT

Full-time Job in Hod Hasharon, Center District

Dcoya

Hod Hasharon, Israel

Are you passionate about leveraging technical expertise to enhance customer experiences? We're seeking a Technical Support Engineer who embodies the perfect blend of technical prowess and a people-centric approach to join our team.

Responsibilities

As a Technical Support Engineer, you'll play a pivotal role as the friendly face our customers rely on when they encounter challenges with our solutions. Your key responsibilities include:
• Building Relationships: Forge strong connections with customers, providing empathetic support and attentive listening to address their concerns.
• Problem-Solving: Dive deep into troubleshooting technical issues, leveraging your expertise to uncover solutions and restore peace of mind for our customers.
• Guiding Customers: Patiently guide customers through complex technical processes via phone or email, ensuring they feel supported every step of the way.

Required Skills:

Before diving into the technical skills required, it's crucial to embody the... More Detail