Sr. Manager – Customer Support

Updated: March 02, 2024 04:46 PM GMT

Full-time Job in Nouaceur, Casablanca-Settat

Spirit AeroSystems

Nouaceur, Morocco

JOB TITLE: Customer Support – Sr. Manager

POSITION PURPOSE:

The Customer Support Sr. Manager will be responsible for being the primary liaison between the customer, multi-site customer service teams (Global), and company executive management. This role is responsible for ensuring a timely response to all customer inquiries by monitoring the status of the repair process through the shop to ensure customer satisfaction and turn times are met. This position is performed under moderate supervision with the ability to work independently and serves as the main point of contact for repair station customers.

REQUIREMENTS:
• Must be able to make appropriate business judgements and decisions independently
• Must be able to effectively manage multiple tasks simultaneously with rapid changes in priorities
• Must be able to handle adverse and urgent situations
• Must have 3-5 years’ experience managing in global customer service, aviation industry preferred
• Must have customer service in... More Detail