Reception Supervisor

Updated: May 20, 2024 07:01 AM GMT

Holiday Inn Cambridge

Cambridge

HI Cambridge

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The Opportunity

We are seeking an experienced and motivated individual to join our team as a Hotel Reception Supervisor. The successful candidate will be responsible for leading a team of receptionists, ensuring the smooth operation of the front desk, and providing excellent customer service to our guests.

Responsibilities
• Manage and supervise the daily operations of the hotel reception, ensuring high standards are met.
• Provide guidance and support to the reception team, ensuring they are trained and motivated to deliver exceptional guest experiences.
• Coordinate with other departments to ensure smooth guest experiences, including room reservations, housekeeping, and maintenance.
• Handle guest complaints and inquiries, resolving issues in a timely and professional manner.
• Monitor the occupancy levels and revenue of the hotel and adjust staffing levels accordingly.
• Ensure accurate billing and payment procedures are... More Detail