IT Technical Support Analyst

Updated: May 20, 2024 07:01 AM GMT

50200071 - Technical Support Analyst

Cambridge

IT Technical Support Analyst

Cambridge

Competitive salary and benefits

Close date: 28th May 2024

Introduction to Role:

Join our dynamic Enterprise Technology Services (ETS) team, where we ensure the smooth and secure running of all Infrastructure, Security, IT Operations, and End User Services. As part of our in-house "Ask IT" team, you'll be responsible for enhancing the end-user experience and delivering top-notch IT services. This is your chance to be part of a team that has the backing to innovate, redefine an industry and change lives.

Accountabilities:

As an IT Support Engineer, you'll be the face of IT for our customers. You'll work as part of the customer-facing team, acting as the main connection between the customer and various processes, tools, and groups of IT. You'll analyze customer needs, triage technical queries, liaise with other IT Teams to resolve faults, and ensure all customer interactions are recorded within ServiceNow. You'll also maintain the AskIT asset... More Detail