Regional Helpdesk Agent (Upington) MMH240513-7

Updated: May 19, 2024 06:14 PM GMT

Momentum

Upington

Role Purpose

Deliver professional service to clients through various servicing channels (inbound calls, emails, walking interactions etc.), responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.

Requirements
• 2-3 Years experience in a client service or call centre environment with proven knowledge of customer service principles and practices.
• Exposure to the Medical Aid or Insurance industry (preferred).
• Matric or Business related qualification.
• Proficient in Afrikaans (required).
• MS Office Suite (Word, Excel and Outlook).

Duties and Responsibilities
• Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
• Take ownership of complaints and ensure they are resolved timeously and effectively.
• Provide clients with the relevant information and documentation as required in line with policy... More Detail