Head of Customer Services

TrakCel

Cardiff

Would you like to be part of an international technology company providing supply chain management software solutions to companies discovering, developing, and commercialising cell and gene therapies and personalised medicine?

Are you passionate about driving customer satisfaction and success in a dynamic SaaS environment? We’re seeking a seasoned Head of Customer Services to oversee our team of dedicated helpdesk agents, ensuring seamless resolution of customer inquiries and technical issues. In this pivotal role, you will support the design and delivery of training programs specific to our TrakCel Product and Customer Processes, collaborating closely with cross-functional teams to enhance product features, user experience, and customer retention.

If you have over 5 years of experience in customer services, a proven track record in leading support teams for SaaS platforms, and exceptional leadership and change management skills, we want to hear from you. Your ability to manage... More Detail

Apply Now

Companies Hiring in Cardiff, Wales

Cardiff University / Prifysgol Caerdydd

Robert Half

Boden Group

Vision for Education Ltd

Maximus

Currys plc

Portico

Capital on Tap

Synlab

Spindogs

Synchronicity Group

Matsudai Ramen

Cerco

Pathfinders Recruitment

Pragati Galleria

Zimmer Biomet

Noir

Confused.com

IRIS Networx

Energy Jobline