Customer Success Manager

Updated: May 18, 2024 02:58 PM GMT

Portima

Watermael-Boitsfort

Are you from the Liège region and would you like to be the privileged link with our customers? If you're ready to hit the road and become the driving force behind customer satisfaction in the South-East of Belgium, join our team as a Customer Success Manager and help us create an exceptional customer experience!

In practice
• Act as the first point of business contact for customers and answer their questions to ensure a good level of service and optimal customer satisfaction.
• Translate the needs and expectations of customers into concrete actions for Portima, carry out the necessary actions and/or, if necessary, refer them to the right people internally in order to deal with them as efficiently as possible.
• Maintain and develop existing business contacts with brokers that are part of the client portfolio by undertaking various actions to better inform them about Portima's products and increase their loyalty.
• Provide feedback to internal departments on issues and/or issues If... More Detail