2nd Line Service Engineer
Updated: May 17, 2024 10:01 PM GMT
Next2IT
StaffordNext2IT provides next-generation IT services with a strong focus on digital transformation. Our mission is to empower businesses to navigate the ever-evolving technology landscape with confidence and ease. Since our founding in 2020, Next2IT has been a vibrant and fast- growing start-up, providing our team with exciting opportunities for career progression while contributing to a significant growth phase.
The Job:
The Second Line Helpdesk Engineer is a key player in our customer support chain, delivering effective technical support and ensuring customer satisfaction. This position involves troubleshooting and resolving more complex technical issues escalated from the first-line support and occasionally working from client sites to better comprehend their operations and challenges.
Reporting to: Service Desk Manager
Location: Stafford Technology Park
Salary: Up to £30k plus on-call allowance, plus bonus.
RESPONSIBILITIES:
• Respond to and resolve more complex technical issues... More Detail
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