Technical Support Advisor (Motor Vehicle)

Updated: May 17, 2024 09:54 PM GMT

TEXA UK LTD

Nelson

We are seeking to recruit an additional Technical Support Advisor to work within our Call Centre. This position is office-based and at our UK branch in Nelson, Lancashire.

This role is an excellent opportunity for an experienced mechanic / technician, with a good knowledge of automotive electrical architecture and vehicle communications, looking to come off the tools and try something new.

The Role

As a Technical Support Advisor at TEXA you will be required to :

- Answer incoming calls to the TEXA Helplines providing a high level of experienced support for technicians on vehicle specific issues.

- Offer advice on product software issues, vehicle fault codes, and best practice in the use of TEXA products.

- Create technical bulletins to enhance the software database and verification of translated bulletins created by other markets.

- Assist our colleagues at Head Office with any software testing on existing and new vehicles to ensure full coverage within our tools.

The ideal... More Detail