Pension Administration Senior Analyst

Updated: May 17, 2024 09:50 PM GMT

Aptia Group

Leatherhead

We are currently seeking an experienced Pensions Analyst to lead on quality service control, maintain standards and who can take the lead on implementing best practice within the team.

This role will play a pivotal part of our service delivery to clients, ensuring that they receive the information when they need it, in a suitable format, enabling them to gain clear information on their benefits and make informed decisions.

What you’ll be doing:
• Supporting key client relationships and client budgeting as well as peer reviewing complex tasks
• Coaching junior members of the team on complex tasks or situations
• Leading on process improvement for clients and undertaking quality control calculation reviews on the team’s work
• Driving continual improvement around operational effectiveness and client profitability
• Ensuring errors, omissions and complaints are handled in line with agreed procedures and timescales, alongside the Administration Service Manager
• Presenting periodic... More Detail