Customer Service Associate

Updated: May 17, 2024 09:35 PM GMT

Barclays

Northampton

Specialist Customer Care - Fraud

Location: Northampton/remote (1 day onsite)

Duration: 3 months

Hours/week: 35 Hours Per Week

Rotational shifts (3 patterns) between 8 - 6pm Monday - Friday.

To get you off to a great start, you’ll spend the first four weeks learning about Barclays, banking and the role. Alongside formal training sessions, you’ll also gain on the job experience. After this, you’ll be fully immersed in the team at Northampton

Overall Purpose of Role

A Specialist Customer Care colleague serves the more specialist/complex needs of our customers. This could depend on the customer type, or life situation they are experiencing.

Specialist Customer Care colleagues are expected to work across multiple channels and personalise each interaction with a customer. They will have an enhanced level of specialist competence and expertise in our products, policies and processes, in addition to enhanced conversational skills, so that they can support and deliver the right... More Detail