Reg & Compliance Customer Support Analyst

Updated: May 17, 2024 05:52 PM GMT

S&P Global

Buenos Aires

About the Role:

Grade Level (for internal use):
07Job Description

About the Role:

The Team:
As part of the Client Services team, you will work closely with various business functions including sales, operations, and product development to ensure our clients have a seamless experience with Counterparty Manager.

Responsibilities and Impact:
• Ensure customers of Counterparty Manager receive first-class service consistent with S&P Global’s expectations.
• Actively speak with customers to ensure they understand how to use the functionality of the Counterparty Manager product suite and understand the full capability of Counterparty Manager
• Understand client mapping requirements for data, API, and questionnaire purposes and facilitate entering that information into the system.
• Provide front-line daily support for all clients including capture of bugs and enhancements.
• Coordinate with various internal business functions, including sales, operations, and development, to resolve... More Detail