Regional IT Demand & Operations Service Manager

Updated: May 17, 2024 05:51 PM GMT

Pacifica Continental

Lomas de Zamora, Buenos Aires Province

Mission:
• Manage and deliver a stable support service reducing the escalation volume in the region
• Keep level of a positive IT service survey higher than 90%
• Maintain the level of aged incidents affecting the business lower than 9%

Tasks:
• Act to collaborate and lead initiatives/projects as part of the business demand
• Accountable for the adherence of global processes in the region
• Ensure the organization needs are aligned with the security policies and processes implemented
• Lead & Develop Regional IT Demand & Operations team as a global service organization
• Accountable for major incident coordination, involving all necessary teams to solve the situation
• Optimize costs, services scope and quality of the day-to-day operations and projects
• Ensures compliance on the region of global IT processes and users policies
• Constant service review for cost optimization
• Minimize impact to the organization, and ensure change management processes are followed
• Reduce exposure... More Detail