Customer Relationship Manager

Updated: May 17, 2024 05:20 PM GMT

J.P Healthcare

Parwanoo, Himachal Pradesh

Opening for Customer Relationship Manager !

The Customer Relationship Manager will be responsible for overseeing the customer service department, ensuring outstanding customer interactions, and maintaining client satisfaction. This role involves managing a team of customer service representatives, developing and implementing customer service policies, and collaborating with other departments to ensure seamless operations and client communication.

Key Responsibilities:

Customer Support:
• Address and resolve customer inquiries and complaints promptly and effectively.
• Ensure high levels of customer satisfaction through consistent support and problem-solving.
• Develop and maintain strong relationships with key clients.

Process Improvement:
• Analyze customer service metrics and identify areas for improvement.
• Implement strategies to enhance service quality and efficiency.
• Develop and update customer service policies and procedures.

Collaboration:
• Work closely with sales... More Detail