Customer Support Team Leader

Updated: May 17, 2024 02:44 PM GMT

iKhokha

uMhlanga

Company Description

iKhokha is a place where chance takers become change makers. At iKhokha, we believe in better. As you'd expect, our pace is fast-moving and ever-changing. We like it that way.  As one of the fastest growing Fintech's in Africa we've built a team of global change-makers who want to make an impact. If you believe in a better future, be a chance-taker and help us empower small businesses in South Africa.

Job Description

Are you a dynamic leader with a passion for customer satisfaction?

iKhokha is looking for an experienced, self -driven and motivated Customer Support Team Leader to join our team.

Join us in shaping exceptional experiences for our valued merchants!

So, what will you do? 

You will oversee and monitor call centre employees.

Provide training and feedback.

Ensure the team KPI’s are met.

Provide leadership, coaching and support to the team, and develop plans to achieve the call centre targets.

In addition to the above, you will: 

Team... More Detail