Jr. Customer Service Officer (Bataan)

Updated: March 03, 2024 09:44 AM GMT

Full-time Job in Mariveles, Central Luzon

Manulife

Balanga, Bataan, Philippines

Description

The opportunity

The Jr. Customer Service Officer handles walk in and emails transaction of our customers and agents. It’s his duty to fulfill and resolve transactions of client with proper review for first call transaction and coordination to handling team if non-first call resolution transactions.

Responsibilities

Completing task of significant volume and of consistent practices / process
• Monitor and manage inflow of support services workflow
• Ensure that published service standards are met
• Maintain data files and uploads and perform quality control
• Data entry in customer support systems
• Process routine transactions and supports a manual validation processes
• Validate, maintain and update data from various sources in the field and / or Head Office,
• Researching and reconciling various integrity reports to ensure the highest level of accuracy of client information on the back office systems
• Providing timely and accurate corrections of client information... More Detail