Supervisor, Customer Care

Updated: May 16, 2024 07:17 PM GMT

Thermo Fisher Scientific

Kuala Selangor, Selangor

At Thermo Fisher, our customers are our top priority. As a member of our team, you will play a crucial role in providing on-site leadership and day-to-day supervision to a team of Customer Care Representatives (CCR) who service our channel partners and commercial clients in Southeast Asia, and Taiwan. Your responsibilities include mentoring and guiding the CCR team, ensuring compliance with organizational policies, procedures, and applicable laws, and managing metrics related to productivity and quality. By focusing on customer satisfaction, you will contribute to the growth of our business and improve key performance indicators such as order accuracy, on-time fulfillment, customer loyalty, employee engagement, and operational efficiency through continuous improvement and sharing of best practices. You will have a deep understanding of the customer care function and its role in our commercial go-to-market strategy, and you will be dedicated to delivering an exceptional customer... More Detail

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