Guest Service Assistant Manager

Updated: May 16, 2024 06:43 PM GMT

Marriott

Nikko, Tochigi

Job Number 24051031

Job Category Rooms & Guest Services Operations

Location The Ritz-Carlton Nikko, 2482 Chugushi, Nikko, Tochigi, Japan

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Leading Guest Services Teams

• Utilizes... More Detail